Stuhrling Tracking Order Status

A lot of bad reviews but I thought I'd take a chance. Charged way too much import duty by DHL which I need to fix. Watch does not work straight out of the box. The automatic movement is just dead. Now on to the dreaded customer service. Lets see how that goes. Model depthmaster heritage 883H 42mm diver

My brother purchased a Struhrling Mad Man 255 watch as a gift for me on my 40th birthday. After 10+ years the strap final broke so I contacted Struhrling for an original replacement. I couldnt find it on there website so I reach out to customer service. With in a day they replied they had the strap and sent me a link for it. There was no picture on the listing so I sent another reply asked them to confirm this was in fact the strap for my watch and included a picture. They send me there own pic to confirm. So $42 later I have the strap ordered and it arrived seven days later. The problem is this is not the original strap for my watch. They sent me a generic black silicon strap with the name Struhrling stamped on it. I have emailed them the last three days to inform them they sent me the wrong strap and no replies.... To add to this story, after buying the strap and them having my email address they have been blasting me with adds and sale coupons. To the point I have blocked them from sending me any further emails. The bottom line is over the years I have collected about 15 watches ranging from, Casio, Seiko, Invicta, Fossil, Diesel, Michael Kors, and this one Struhrling. But after watching reviews on Youtube, getting no support from them on the strap, and the over flow of SPAM emails I believe I am done with STRUHRLING....

Personally I’ve ordered 3 over 4 years. For the money they’re fantastic value, and presented beautifully. I’ve had more problems with my £5000 Breitling than my Stuhrlings.

Ordered the Formulai 891.01 Quartz 42mm Chronograph on June 17, received it on July 9. 3 weeks delivery time is pretty standard when ordering from the US and shipping to the other side of the world, but definitely something for others to consider. The watch is very decently made, looks more high-end and expensive than it actually costs. I ordered it during that time as there was a Father's Day sale going on, originally $195 discounted to $125. However, the following week after Father’s Day, prices were reduced even further to $100. Unfortunately, the chronograph second hand on my watch is slightly misaligned with the 12-hour mark. Don’t know if this is only on my particular watch, or if it’s the same on others as well. Either way, quality control can certainly improve here. Although I haven’t been wearing this watch daily, I noticed there is already a faint scratch on the crystal. I definitely did not expect it to be sapphire crystal, but I certainly hope that there is more information available on the product and its specifications as it is not existent on the website or the instructions manual. Overall, I’m quite satisfied with my first ever purchase, but I can only recommend buying when there’s a sale going on.

More expensive than expected! So I ordered the Special Reserve 3921 Skeleton Automatic and its a really beautiful watch. Works perfectly fine. I currently live in London and since they produce in New York it had to be shipped quite far. They claim to have "free shipping worldwide". What they do not tell you is that the orders can be held by customs and fees apply. I ended up paying additional 52 pounds for a 180 dollar watch. MENTAL. Afterwards I checked their website and it says that fees may apply. It would be much appreciated if that was specifically mentioned for overseas customers. Other than that the watch is really great!