Strathberry Tracking Order Status

Have been a fan of Strathberry for many years and will continue to be for years to come. The bags are simply gorgeous. So beautifully made. I have ordered three in the last year and can’t wait to order more! The customer service team is one of the best as well, responding promptly, with personal touches. Great company-great products!

I purchased a bag just before the Black Friday sale and when it arrived it was bubbling on the side. I reached out to their customer support who were absolutely fantastic at resolving the issue. They arranged for a new bag to be sent out and the damaged one to be returned. The bag was even more discounted during Black Friday so they refunded me the difference! Chelsea was friendly, sympathetic and a great problem solver. Thank you for the help and I love my new bag. Edit: just saw the review below mine about fedex being an issue. I did not need to create an account to arrange a return. I organised a collection through the Fedex website with the tracking number given by Chelsea. Fedex did miss the first collection but I called them up and someone came and collected it within 4 hours. No issues for me with the return.

Am absolutely delighted with my first Strathberry bag! Got in touch with the customer service team for a quick cross-check on sizing, before making my purchase and got a really helpful response. Arrived quicker than I had expected (especially within Black Friday sales) and could not be happier with the service and quality - love love love my new Tote :)

Elegant designs and excellent customer service. I never follow brands just because a "Celebrity" or a member of a "Royal Household" wears or uses a product. I have the ability to understand quality, beauty and workmanship without the need for endorsements...I am also a titled lady in my own right...I set my own standards. Exquisite brand.

I love the products they produce but you should know before you buy online you have to pay for shipping for a return especially when it did not look the same in person like it did on their website. They do have it in writing but most people ..women..are focused on the right handbag, color, style thinking because Kate Middleton buys their handbags that the company is good. They refunded my money for the product but not the $245 to send it back. This is an excelent company, with excellent customer service it is just this policy you need to keep an eye on just so you know. I am still buying my beautiful handbags and love them since I now know how it all works I email them before I press the purchase button.