stila Tracking Order Status

My eyeshadow came in time for my party but the little wand was missing. I contacted customer service and they asked for me to send pix and then refunded me! The product was bad so I took one star off but the service was great!

Wasn’t happy with the colour of a lipstick (nothing like the colour on website OR the colour on the box it came in). Emailed customer service twice and no response. Poor. Won’t order again, which is a shame as their products look really nice.

I am a huge fan of Stila cosmetics. First, I love their packaging. It looks extremely eye-catching and it seems very luxe. I also love the formulas of their products. Their lingerie primer is to die for, and their liquid eyeshadows are as smooth as silk without any creasing whatsoever with or without an eye primer. I will also say I adore their customer service, as well. My last large order contained a liquid eyeshadow that came apart when I tried to open it. Customer service was apologetic, friendly, and gracious. They issued me a refund even though I had been going through such hard times (family issues), I was unable to follow up with them. Originally, I sent them an email, and I left them a message explaining the problem, they got back to me, I sent them pictures, and then I forgot all about them. I noticed I had a refund on my bank account when I was going over my statements one day, and I was shocked. They issued the refund without me having to even ask for it. I would’ve much rather had a replacement, but I thought it was so cool they chose to refund me and make me whole since I did not respond back to them. I am forever grateful for this. It seems like something quite small, but this proves this is a company you can definitely trust, and that’s what this site is all about isn’t it? Thank you Stila! You are a reputable, trustworthy, and honest company who makes amazing products for all skin tones!

My package was left on my porch and consequently stolen (I assume). Told Stila about this, they replied quickly and then resent the products without me having to fight tooth and nail. And the products are great. Quality products and quality customer service.

fast responses, replacement product arrived today safely packed and in perfect condition! Thank you!! Xoxo