Steves Blinds and Wallpaper Tracking Order Status

I am very disappointed in Steve's Blinds & Wallpaper's customer service! Last Feb. 2021 I wanted to order a pair of wooden shutters but I wanted them unfinished so I could have my contractor custom stain & finish them for me. The agent wanted to send me a sample before placing my order. After weeks, I did not receive them. I called 2 different times and was told they had been shipped yet I never got them. I finally went ahead and ordered them without seeing the sample as I wanted to complete my renovation. After weeks I finally received the shutters but the manufacturer reversed the measurements & were unusable. I was finally able to get them to compensate me for all the trouble and wanted time. Weeks & weeks passed and I called for the status. I was told the manufacturer had shipped them and gave me the date. Yet, no shutters! Finally I received the 2nd order. The frames were not the ones I ordered but they confirmed that they were the ones on the order. Obviously even though I gave the agent the frame choice I wanted (he even emailed me a photo to confirm that it was the frame I wanted,) he ordered the incorrect frame & I did not know until I received them so I was stuck with them. When I finally received the shutters, my contractor stained, finished, and installed them. Once installed, the louvers were obviously crooked! I called for the 3rd time & sent photos. When I eventually received the THIRD set, I asked to be compensated for my cost to pay my contractor to uninstall the flawed set, then stain, finish, & re-install the replacements. Why should I have to pay my installer TWICE for a mistake the manufacturer made! My request for compensation was denied and I was told the Supervisor asked that if they were flawed when they arrived, why did I not say something then? Well, it was not initially noticeable until they were mounted and the sun coming through the louvers that it was obvious they were crooked! They replaced them but gave me no compensation!

I have ordered blinds from Steve’s Blinds and wallpaper 3 different times and I must say that every experience was pleasant. They were upfront with the amount of time it would take to ship but I actually got them earlier. Their prices are easy on the wallet, which I like. The sales people especially Billy, were very friendly and helpful. I most definitely will buy from them in the future.

A few years ago I bought a roman shade from Steve's that I was happy with. And I've found customer service there to be very good. BUT, recently I bought another shade of the same type, same color, and it is inferior in quality to the first. It was shipped directly from China. I wouldn't have minded the Chinese manufacture if the quality had been good, but it was not. Also, although I submitted a review to Steve's site, it hasn't been posted, which makes me feel that the reviews on their site are not really representative.

Placed an order for roman shades on 8/12. They said it would take approx 5 days. Did not receive until 8/21. I was surprised with the quality. Workmanship is shoddy, the fabric had runs and dirty stains and did not include any bracket (only screws). They expect me to install large heavy fabric shades with just 3 screws? I called them on 8/22 with the issues. They said they can make another one but given the poor quality, I told them I just wanted to return for a refund. They said no refund, only store credit. This is 100% satisfaction guarantee??? I told them that's not acceptable. They said they have to contact the factory (in Mexico) and get approval. I'm still waiting for them (as of 8/28) to get back to me. I will only order from a more reputable company next time. I should have read their reviews before ordering from them.

Bought some horizontal blinds from Steve's Blinds for two bedrooms. The actual MFR is Century Blinds. Their valence design and installation are flawed. In the first shipment half the valence brackets were broken and I then broke a couple more. Cheap brittle plastic appears problematic. The bigger problem is the clip portion of the valence bracket will not install if the headrail is flush with the wall. I've installed a couple dozen of these blinds over the years and NONE of them have this stupid design. In trying to communicate this with Steve's I sent pictures, and explained the problem in detail to include a phone call. All I've gotten in return is a forwarded Century Blinds reply from Steve's that does not address the issue. I've asked to talk directly with Century but Steve's insists they must mediate. Bottom line is I'll have to devise my own way to attach the valences. It's obvious Steve's has no hands-on experience or they simply don't give a hoot. Won't be buying from them again.