Steve Madden Tracking Order Status

I purchased the Rockaway white/black sneakers, the shoelaces were two different lengths. One I could barely tie the other I could not tie. I called and they said I could return them and then they would see about sending another pair. I asked if they could just send me a new pair of shoelaces. That was not an option. After reading all the negative reviews I guess this will be my last purchase

First online purchase I made from Steve Madden. I bought a 7us knowing in the past I have had a hard time with sizing from this company. It came in a slightly damaged box, but I assumed that was due to shipment. I always try on my left foot first because if it doesn't fit my left foot I know I can't wear them. It took two minutes to realize I needed a bigger size, the shoes were beautiful and I was extremely delicate with them, knowing someone might end up getting this very pair. I did not touch anything or remove any package other than the paper in the foot to try them on. The return process was easy. Then I waited three weeks to be told it was not accepted and my refund was denied. I was ready for them, I take photos of everything I buy. After I sent a firm response back I was refunded. Didn't need my photos, but I was ready regardless and I would highly recommend to do. They literally tried to bamboozle me out of my money without providing any form of proof that the shoes were damaged. I love luxury shoes, but some are trends and I rather find a cheaper alternative when I know they wouldn't be classics. Steven Madden is great for that, but I am now avoiding any online purchase from them. I just don't trust them now, which is unfortunate because the rest of my experience was good.

Shoes actually arrived day of new years which was perfect timing... Until they came damaged. I am still waiting for a reply back, hopefully I can get a refund back. I love Steve madden shoes , so this was quite a bummer.

J'étais un peu septique au vu des commentaires négatifs. Mais j'ai quand même passé commande sur le site et tout s'est très bien passé. J'ai reçu mon sac en 3 jours (il a été expédié le jour même). Le sac est très beau, la livraison rapide et un bon suivi du colis. Foncez !

Fast delivery Good quality products Fantastic and super fast return service Great choice of products