Steelcase Tracking Order Status

I recently purchased a chair and I am extremely happy with my purchase! The chair looks great and fits perfectly in my office. Overall, i am Happy with my chair Good Experience

I recently purchased a Steelcase chair for my home office and I am extremely satisfied with my experience. The customer service was excellent - the representative who helped me choose the right chair was knowledgeable, patient, and attentive to my needs. The chair arrived promptly and was easy to assemble. It is clearly well-made and comfortable to sit in for long periods of time. What really sets Steelcase apart, though, is their commitment to sustainability. I appreciate that the company uses environmentally friendly materials and designs products to last for years, rather than contributing to the disposable culture that is so prevalent today. Overall, I highly recommend Steelcase to anyone in the market for high-quality office furniture. The combination of excellent customer service, top-notch products, and a commitment to sustainability make Steelcase a company that you can trust.

Company is acting dishonest and sketchy. For a large company, they operate like a random sketchy website. Was told before purchase that we could return our office chair with the restocking fee waived if we were unhappy with it. We purchased their Gesture chair and it unfortunately felt very cheap compared to the Herman Miller / Haworth chairs we have. Very uncomfortable for the price as well. We attempted to return the chair and received no response. They wouldn't respond to us until after the 14 day return window had closed. After providing proof with screenshots that we had been attempting to return the product throughout that time, they allowed the return. They took a 20% restocking fee of $383 off the refund though. We reminded them that they had told us that they would waive the restocking fee. They refused to honour this. Steelcase then changed their return policy on their website to say that there is no longer a restocking fee. We brought this to their attention that their return policy clearly says that there is no longer a restocking fee on any orders. They responded that we had purchased before the return policy had been modified. They then added a clause to the return policy to state that orders from before May 2022 were subject to the old return policy. The entire experience with them has been shady and unprofessional. I don't typically leave poor reviews, but this experience just felt shady and off.

Bought a Steelcase Chair from Uplift Desk company three years ago. The purchase experience was great, the chair itself was great....for a period of three years, it's the warranty experience with Steelcase that is less than desired. The sliding mechanism broke on the chair, Steelcase sent me a replacement part, with no instructions and a part that looks nowhere near what the original part that was broken. The chair lasting three years at a cost over a $1000 is a little disappointing. Looking for a replacement chair now, not sure where to turn to, I have had bad luck purchasing chairs online without being able to try them. Good luck with your purchases, I hope you have better experience.

Great place to find used office furniture. I went looking for a new desk chair and I was thrilled to find a wide variety of used chairs to try out and choose from.