Starfire Direct Tracking Order Status

We have been thrilled with the refresh on our existing natural gas patio fire pit with a new burner ring and copper fire diamonds. We now have a beautiful, large flame and the fire diamonds are an appreciated upgrade over the lava rock we previously were using. Scott and Taelor have been great resources to put everything in place.

As a residential architect, customer service and product quality and availability are always a primary concern-- both for me and my clients. I received excellent customer service from Scott Nunes! He was very knowledgeable, able to answer all of my questions, and was able to process my order without delay. The quality of my fire ring is excellent, and I recommend Scott and his team for all of your firepit needs.

I have an old home built in 1836 with a large kitchen/cooking fireplace in the basement. I was struggling to find a gas log set that would be appropriate for my specific situation. I called and spoke with Sasha who looked at the pictures, drawings, and measurements I emailed her while on the phone. From there she offered a few options and explained the pros and cons of each, made suggestions that made sense, patiently answered all my questions (I had a lot), and prepared a comprehensive quote. I placed the order over the phone with Sasha the next business day. Thanks for all your help

Purchased a Gravity Series Firepit from Starfire Direct and could not be more pleased with the product and the outstanding customer service. Dealing with the Starfire team exceeded my expectations from start to finish. Tech support went out of their way to assist me. Finally a company that values customer service, is responsive and produces a beautiful product.

This is a review of my customer service experience with this company. I'm a fire pit novice, at best. I had a custom fire pit fabricated by a third party. The fabricator makes wood fire pits, but said it could be adapted for natural gas, and recommended Starfire for the gas connection and burner components. My Starfire customer service rep was Chip Davis. The custom and collaborative nature of the project led to MANY phone calls and emails with Chip. He was unfailingly courteous, friendly, patient, and insightful. As a novice finding my way, I really appreciated his guidance. The parts are on their way to me, and I know they will work out great. As a business owner myself - I really appreciate good service. My note to management - KEEP HIM.