Staples Tracking Order Status

We had cases of paper and other supplies delivered today. We are on 2nd floor with no elevator. Great service from two very handsome men. They deserve a bonus for all that lifting.

Update: So AFTER they went & put another order through (ridiculouse I know), I forwarded the invoice to them letting them know we will NOT pay for they're unauthorized transaction, they refunded us on that 2nd order & let us keep the products. Just places an auto-delivery for lysol cleaner and got the auto-delivery confirmation however nowhere does it tell me when our FIREST DELIVERY will be delivered. Chatting 2 X's with ZERO HELP! The auto delivery isn't showing under our account dispite the confirmation, with no way of tracking the 1st delivery.

Trevor was so helpful and knowledgeable he helped me so much thank you Trevor we need more people like you in the world keep up the good work.

32780-Shasta was very helpful in assisting me with an Amazon return. She patiently answered my questions regarding a shipping lable. As I patiently waited for Shasta to finish assisting a customer who was there before me, a line starting to accumulate. GM "Lucy"walked up and began helping customers who were behind me. She started asking me questions and giving instructions. Her tone was rude and she seemed annoyed. There was no reason for her to even be speaking to me. Shasta was already taking care of the situation.The pleasant energy of my experiencre changed when Lucy came to check out customers as I stood waiting for the return lable to print. It seemed as though Lucy was trying to embarass me in front of the other customers with her tone. I want to say that Shasta was very helpful. Lucy, on the other hand, was rude and quite annoying. Once the receipt printed, Lucy firmly laid my receipt on the counter and push it towards me. Obviously, she is another example of why good Customer Service has declined.

I shop at Staples in Seekonk Ma. The manager of the printing department is Ray. I have to say, it was enlightening to speak to a professional, however besides that a person that takes Pride in his work & company. You can always tell when someone wants to just get rid of you, always in a rush and not listening to your needs. I think that most Negative reviews are because the customer is always in a hurry & the information given to the representative. That’s why there’s goofs ups, & negative reviews. Ray is about the rest in most companies I have dealings with. He’s an asset in the truest meaning of the word.