Spyder Tracking Order Status

Bought a pair of expensive ski pants and they gained a crotch hole after only 2 days out. Their automated Zendesk help desk ticket system is BS and you NEVER hear back from them. They respond with an automated message to send them RMA details at the same time the close the ticket as RESOLVED and no human ever reads it or follows up with some actual WORK to resolve the issue! My LAST Spyder gear purchase!

Placed order and within hour attempted to change size. Called customer service...drops call with no picking up. Emailed and received automated response stating that "Due to our system's automation, orders on Spyder.com cannot be adjusted or canceled after they are placed." This should have been managed with a simple change of order but now I am stuck with a ski jacket that is the wrong size when all I wanted was to swap it out with the correct size. No ski jacket now for me this year and will not buy Spyder in future. No human to even contact.

Product on website priced at $89.00. received product with new tags marked $79.00. Satisfied with purchase but this leaves a terrible taste in my mouth.

I've ordered the Leader jacket on the Spyder website , it got delivered in 48 hours , I had a question about the fit and the customer service responded in a couple of hours. Great

Spyder make great sports clothing, sadly that doesn't mean they run a great website. Summary, If you live in the US I'm sure you'll be OK, others should buy locally. I was excited to find that Spyder offer free international shipping for orders over a certain amount. First I ordered a jacket to take on a ski trip with plenty of time to get it. I waited, waited, finally after 10 days contacted them to receive a reply saying, "sorry that item is out of stock - didn't we tell you? " Frustrated I ordered another jacket and confirmed that it really was in stock with their support. I was careful to make sure the price was below the 150 euro import allowance for Europe so I'd have no customs problems. For some reason Spyder then put a higher value on their customs declaration (I paid 147 with delivery they put ~ 165 euros), so the jacket gets caught up in customs who demand 44 euros in tax and "fees" (fees being money for them to tell me that i owe them tax). I contact Spyder to ask them why the different price and inform them it's not been a great experience, they reply suggesting I'm lying about customs and that anyway, I should open a dispute with the tax office. Naturally I went and bought a different jacket locally. I've given them 2 stars because their products are good, but their site and support is terrible. Having dealt with them I suspect getting warranty support will also be difficult.