Sportsman's Warehouse Tracking Order Status

Damn, I wish I saw these reviews prior to spending money at Sportsman’s Worthless Warehouse. We purchased 2 guns joined the loyalty program and only received partial points. No one has replied why we only received partial points, no one has replied how the points work and no one cares to reply. They did say it’s the credit card institution’s fault for not properly reporting our purchases. I call crap on that one. We were a first time customer but now we are a one time customer. Spend your money elsewhere and get the customer service you deserve. I told them if they failed to address my concerns I would go on social media….well, this is my start to social media negative publicity.

Absolute crooks. My ordered was late beyond promised shipping date. When I called to check on my order it was magically sent to payment verification team. I was told I had to wait 48 hrs to hear back from them. They canceled my order without hearing from payment verification team because it was for my safety…. The item is now $300 more expensive, 50 miles further from original store, and I’m not allowed to reorder the item before the verification team reviews my credit card….. aaaand they have my $2,776.54 on hold for a week for an item they canceld.. No direct line to verification team. I will never buy a thing from sportsman’s warehouse again.

I ordered a scope that was listed as "in stock", the order status was listed as pending shipment for a week. I contacted customer service via chat and was told that the items is actually coming from the manufacturer and that would take 7 to 10 days. I requested a refund. I reordered the same scope from "A" and will have it tomorrow for$35 less.

Worst customer service I was there 3times for over twenty minutes 2 to buy a handgun one to buy ammo all the the time eve though they were really slow nobody even looked at me at least at turners they acknowledged you Never going back to this store in Murrieta

I have been a long time customer of Sportsman's Warehouse, spending thousands of dollars over the years, first in Vancouver, WA and now in Twin Falls, Idaho. I was given a gun case that cost $279.99 for Father's Day and was told I could return it if I wanted something else. I tried to return it today with the original receipt, and they tried to deduct a $50 coupon from the purchase price, that was given to the buyer. I was unaware of the coupon and after asking my friend that bought it, she told me she thought it was for the mistake they made when they charged her $349.99 for the case instead of $279.99, and she had to dispute it with them. Turns out it was a promotion for spending over $200 and only good for 2 weeks in July. They refused to give me the full refund, so I suggested that they just give me a store credit so the money would stay in their store, and they refused that too. They said I had to return the coupon whether I spent the money there or not. This doesn't make sense to me. Then the clerk told me I would also need the credit card it was charged. I told her I don't carry other people's credit cards around. I did speak to the manager as well and suggested the store credit, but he refused as well. It baffles me that they would willingly throw away two loyal customers for no logical reason.