Spongelle Tracking Order Status

I have 4 orders that are limbo. The tracking info reads they printed a label but are not in possession of the packages. I messaged Paulina in customer service, but when she couldn’t answer my question, she merely ignored me and stopped responding. Their products are fabulous, if you can get your hands on them.

I do love the spongelle product, but sadly the company is run poorly in my opinion. I’ve ordered several times now, and not during any big holiday season, and both times it took 3 plus weeks to get my order and both times something was missing. It’s too much hassle to order again.

Placed order which was confirmed and my credit card was charged. Order was packed and shipped very quickly. However, when order arrived it was missing two items. Packing slip had them listed, but they weren't in box. Could not reach customer service. Even called and kept getting disconnected after several rings. Finally got on their website and was able to chat with someone. Apparently, their warehouse team was not keeping up on inventory and these items were out of stock. However, I was not informed nor given an opportunity to substitute as these were Christmas gifts. I was told that customer service was also overwhelmed due to the inventory problem. Product might be great, but this company needs to get its act together. They advertised a lot, but fell flat on their face. I now have to try to get a refund. Not sure if I'd trust placing another order with them after this experience.

Placed an order on Nov 24, still has not shipped. No response from customer service via email, Facebook or phone call. In comments on Spongelle's FB page, many other customers are experiencing the same issue.

I absolutely love this brand!! :) Simply the best and their products are great 👍🏼