Splendid Spoon Tracking Order Status

There are a lot of problems with this place. Firstly there is a weird sign-in whereby you enter your email and they email you a code (it says it sends by email and SMS also but it DOES NOT, which I found out from customer support when I had an issue and he said the SMS was not set up yet - why not remove this mention on your website?? As it wasted my time not knowing if my email or phone number was the issue, but I'm sure it was on their side). At some point I stopped getting this emails, so I HAD NO ACCESS TO MY ACCOUNT. I could not cancel, I could not change selections. I emailed them and on back and forths via email (since there is no phone support), he said my email address doesn't work so I wasn't getting the verification. Which is the SAME ADDRESS we were using to communicate, so obviously it did work. The email response times are slow, it's 1-2 days to get back each response. Because of this delay and my being charged for items I did not want, which I indicated in the email, but they didn't take off in time, he said I would get a credit for 2 items which I have yet to see (more than a month ago) and no response to 2 emails sent over the past month asking about its status. I still continued to use them weekly after the log-in issue was resolved, but my last order I was supposed to get 14 items and I recd only 12! And 4 items I requested were not there but 2 items I did not request are there. I sent an email 2 days ago and no response yet. Not even an acknowledgement that my e-mail was received, isn't this a standard practice everywhere else? I just cancelled my subscription and if I do not get at least a credit for the 4 items I will pursue additional action against this company.

Great healthy options The food has been very good the whole time I have been a customer. I greatly enjoy how everything has improved over the years: the food has gotten even better, there are more choices, the website is much better, and the packaging is always of high quality.

Half of the order was missing and I am waiting to get refunded for it.

Hi, I should be receiving 5 combo of soup, entree, noodle dishes and I only received 1 this time. Also, I am bad at remembering to make specific selections, but I got 4 of the dame smoothy with 1 other kind. Un cool!

I found Splendid Spoon a few years ago, I am always looking for fast nutrition meal replacements for busy work days. I love that it is fresh, easy and tasty. The company communication is great and the cost is comparable to most grocery meals and other meal plan options. Nothing to mix, no powders, just literally grab and go. Plus, I feel like they are always improving and revising.