Splendid Tracking Order Status

I bought 2 pairs of sweatpants for my twins sized Age 7 (per tag). When my boys turned 7 I took them out for them to wear. Well, the sweatpants came to just below their knees! My kids are about 60th percentile for height, and as such are not giants by any means. I contacted Splendid.com about their poor sizing. Instead of being curious about this and owning a design mistake and making things right, they referred me to the store where I purchased them at Stanford mall. I called Stanford mall store before going as I didn't want to waste my time. The store was very pleasant and said yes they could take them back, just come in with the receipt and see the manager. However, when I arrived at the store, they didn't take them back, stating they were too old (I said, yes, I bought them 2 years ago and stored them, and that is exactly what I told you over the phone). This was a wasted trip. The store took no ownership and referred me back to Splendid. I went back to Splendid, who sent me back to the store. I told them I was already at the store. Then Splendid told me that the store said they offered me an alternate product and I refused as "I didn't like the style" which is, in a word, rubbish. After a few more back and forths, now based purely on principle, I have decided to just not purchase any more from this retailer. My poor experience prompted me to write a review, which I dont typically do. If you buy from this line, go in with eyes open: the product is sized very poorly, and there is no connection to the customer experience whatsoever.

I received 3 copies of a recent promotion - one with my name and address, and two others with my address, but with two strange names. I called the store in UTC and all I got was a shoulder shrug from 2 employees (and one was rude to me). They said they had no information and could not help me. I told them this could be a hacking of their site and I was concerned about my personal information. I was told to enter my complaint on their website. I did so, and attached copies of the error. And weeks later, NO REPLY OR ACKNOWLEDGEMENT of my issue at all. I will NEVER deal with this company again. I am appalled that they don't take privacy of customer information seriously and don't even bother to respond to customer issues - which might indicate a serious problem on their end.

I ordered the same outfit in two sizes has a Christmas present for two different people. It was ordered weeks ago, and they just sent me an email that it was out of stock! I’ve been trying to get a hold of somebody but there’s no phone number and Now the sale price is no longer available and I will never be able to get it in time for Christmas even if I chose something else. Nobody tried to help!Awful customer service and honestly their clothes are way overpriced!