SPENCERS Tracking Order Status

Spencer's used to be a great place, where you could buy quality items and get, at least decent, customer service. I made a purchase, and when my order arrived it was a completely different item than I ordered. I tried using their email, it sent me back a standard "we received your email and will contact you"... Blah blah blah. I never heard back from them, so... Update: After contacting them in three different ways, I was sent the correct item. I have no idea which contact worked, since the only communication I got was an order confirmation. So my thoughts are, either they need to update their contact information, or they saw this review and decided to fix it because of it. I'm still very unhappy that there is no way to just let them know you got a wrong item on the returns page, since it's not a returnable item

I bought shirts from Spencer’s at the mall in north bay Ontario and they left the sincerity tag on it and it didn’t make the Alarm go when I left which isn’t normal. We had to use a knife to pry it open and it left a big hole in my shirt. Not impressed what so ever

Had the best experience today at the Spencer’s in The Woodlands, TX mall. Two employees who were absolutely friendly and helpful. I told them my needs on some items and they educated me making me completely comfortable and we laughed some. Not often a company has such helpful employees these days but Spencer’s has at least 2. So, I would like you to please give Becka and Dillion a great big thank you for a job well done.

I'm not sure where to start. Never will order from this company again. Merchandise is taxed and shipped separately. So charges are debited from bank separately. They apply a temp credit hold in the amount of the total balance of order. Separated transactions posted on my bank account several days apart from each other. If I had not been on my game with my bank transactions this would have easily caused me to over spend and go nto a deficit. I give their customer service a 50 out of 100. The 1st rep I spoke to about this confusing process was unconcerned and gave me the feeling I was taking up her time. The 2nd rep I spoke to about same delima concerning when will all associates charges ever clear my bank account, was more polite but gave inconsistent info and didn't leave me with the impression he knew his job 100%. I have no confidence in this online vender.

I bought a silicone back scrubber this January n because, I have a torn rotator cuff, I couldn't use this scrubber at all. So, I contacted the seller Spencertoysusa n he responded immediately n was very apologetic, also assured me that I would get a full refund! That made me feel great that he understood my situation. This is what I call "Excellent Customer Service"