Spellbinders Tracking Order Status

Love the Spellbinders products - never had a piece I’m unhappy with. However delivery takes forever and makes me think twice about ordering from them. Website claims 2-3 days but it’s more like 2-3 weeks. I can order from China in less time.

Wish I’d read these reviews prior to ordering but it’s a mistake I won’t make again. Dispatch is the slowest I have ever experienced and, when emailing, I just get told I can track the progress using a link. Do they not think I have done that and seen that it has not been dispatched? I want to know when it is going to be dispatched. Now at 2 weeks and counting. If you want a spellbinders product look at Bumbleberry Crafts. They stock and have never let me down.

Loved them for years. They have wonderful products and very reasonably priced. I had a really tough time with a return as it was too late to cancel as I found the product locally- so I got the return authorization and noted on the package sent back refused. Took me quite some time to get the issue resolved and I am happy to report that I FINALLY got the issue resolved and so happy with the results. I will continue to enjoy their innovative products as I have over recent years.

Good products but poor service. Ordered items value 19 dollars with voucher of 10 dollars so 9 dollars to pay. I didn't notice the cost of post until I paid then realised it was 60 dollars so I have a total of £49 sterling to pay. Tried cancellation straight away by email and was told I couldn't. Tried cancellation of payment but they had already taken it. Next day order is still waiting to be fulfilled. Why couldn't I cancel order?

They have excellent products, but I personally do not believe they are honest with their shipping notifications and they need more staff! Before I ordered, it said 3-7 days. AFTER I ordered it said it would be an Additional 5-10 days! They finally sent it from the warehouse over three weeks later. BTW - They have no phone number to call, just an email address. All the other craft companies I had purchased from in May sent their orders out within a week, usually 3-4 days. Good products, poor service!