Speedo Tracking Order Status

Awful Customer Service. Returned over $200 of merchandise and 4 weeks after they received, still no refund. This is beyond ridiculous & the entire C.S. department needs to be Fired. I've sent proof that the return was accepted by their warehouse on 10/14 and have yet to post a refund! It's now one month later!! There is no Phone # and the Website makes you hunt high & low to figure out how to contact them. They'll send you a sweet message back saying they are checking with the warehouse (which is not in the email they sent) and then they never follow-up! Annoying & Rude.... I'm about to just dispute the charges.

Beware of this website ! I purchased two items from them, and after waiting 10 days, the package was delivered to a completely different state. When I contacted customer service, they offered to send a replacement, but only via standard shipping, meaning I had to wait another week. When the items finally arrived, they were slightly too tight, so I asked to exchange them for a larger size. The answer? NO. No exchange, no return, no refund! Even though the item was brand new, with tags, they still refused. Now I’m stuck with $70 worth of items that I can’t even use. Absolutely terrible experience!”

I gave a PO Box mailing address and Speedo sent via UPS. UPS doesn’t deliver to PO Box. This is. Second order in a year this has happened. I called the first time this happened. They appreciated my comments, but repeated same problem. It’s now 3 weeks after the order and numerous calls and was just given a refund. Ridiculous service!

This purchase was to replace a defective suit that was purchased almost a year ago from Metro Swim Shop. When the suit tore after one session, Metro and Speedo played pass the buck and neither would replace the defective suit. Finally Speedo agreed to give us a credit on their website to "allow" us to purchase a replacement suit. This was a crappy experience all around and Metro Swim should not be allowed to sell Speedo suits if Speedo is not going to honor their warantee. Plus, when Speedo sent me a link to complete this survey, it was broken too!

I like the quality of speedo bit decent bathing caps bought are too small/tight