VideoScribe Tracking Order Status

Simple. I missed their renewal advisory emails (and why would I remember the name sparkol from a year ago when I purchased a product called videoscribe from fastspring for £72). I asked them to cancel the subscription and refund me, They refused to refund even 1 penny or cent. So essentially, I purchased videoscribe for £72 for a year, didn't use it more than once or twice, didnt publish anything, and have now been forced to pay for an extra years subscription at £120. No wonder customer's 1 star ratings are 87% of the total... I personally find this quite exploitative. Unfortunately, ratings for the company are not associated with the product. If these complaints appeared on Google every time new leads typed in videoscribe, sparkol would soon change their policy!

Hi as most of you are aware I am Blind, therefore, I have to use the PC with specialized audible software but I will never allow my disabilities to overshadow my abilities. VideoScribe is a fantastic piece of software - it's an animated video maker and the last thing you'd be expecting Blind people to use. I help out in a nearby blind Club, some of the members have some sight so I suppose I should have said Visually impaired Peoples club (VIP club because as everyone knows VIP = Visually Impaired People) Now these kids wanted a unique way to send their parents and me a Christmas card - enter Sparkol thanks to this wonderful software and literally hundreds of Templates these VIPs have achieved their target and made loads of cards Hey come on if Blind People can use it ANYONE can Thanks go out to 2 of the Sparkol Agents for their `Disability Awareness` Hayley and Oliver you were great thanks guys

I use the Videoscribe for a long time, I made 15-20 videos with it. I am satisfied, however the app could be faster (mac), but it is easy to use and the result is always a good looking video. Thanks!

Update Sparkol has a great app and was very easy to use. After speaking to sparkol and a mix up with membership, they rectified and gave me faith they are people centred.

Videoscribe by Sparkol is a great application. There’s a bit of a learning curve as with any software, but not too difficult if you can drag n drop. Customer service is also great with friendly, fast and efficient response to tickets.