Sourpuss Clothing Tracking Order Status

I have always said that customer service can make or break a company. I love their items, and have purchased over many years. The only place I will buy my dresses. I had a little issue with a package that seemed lost. Joseph took care of it immediately. There was none of the give it more time, in fact I thought to wait a few more days, and he suggested not to. I should have my lovely dresses by end of this week for a trip I am taking. Thank you Joseph, and Sourpuss

Awesome customer service! An item I ordered was out of stock & they emailed me offering a refund, exchange, or store credit. I replied and the next morning was told my order was shipping out that upcoming Monday (they emailed back on Friday) I got my order on Wednesday. The quality of my items are great, I ordered a little bit of everything; jewelry, a blanket, tote bag, clothing, etc. and all were really nice & well made. This was my first order through them & I will definitely be a repeat customer! Thanks to Joe for helping me out with the exchange on my order, he was very helpful & responsive! Recommend!

Ordered from Sourpuss US Great customer service, I cannot rate them highly enough. Ordered a top which seems to have got lost and they sent another out. Some other companies would do well to take a leaf out of Sourpuss’s book and treat their customers as well as sourpuss. Would definitely recommend, great company with a huge range of good quality items.

Toller Shop mit guten, ausgefallenen Produkten. Die Qualität der Kleidung ist soweit gut und der Service ist wirklich freundlich. Leider versenden sie mit DPD. Mein Paket wurde erst nach einer Woche abgeholt - nachdem ich bei DPD Druck gemacht habe! Dann ging's aber ganz schnell, innerhalb von 5 Minuten wurde das Paket abgeholt. Den Shop würde ich jederzeit empfehlen, aber sie sollten den Transportdienstleister wechseln.

This is a while ago, but ut still irks me because the customer service was bad. It was a sale and since I live in another country I have to pay duty on anything that would cost above 38$ with shipping. So when the sale happened, I was happy to see that I could buy a dress and it wouldn't cost me duty when it arrived. Unfortunatly Sourpuss proceeded to mark my package with the full amount before the sale price. So I was hit with a big bill when the package arrived in my country. I complained to their customers service and they told me that they were required by law to write the before price on the package and not what I actually paid. This is not true since no other business I ever bought from has done that and I've been shopping online from abroad for over 15 years. And even customs in my own country confirmed that I was right. I had to go through a lot of hassle just to get the duty I paid, refunded by customs. Put me off buying from them again.