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Sonder Bayswater! My daughter loved it! Immaculate rooms and very polite, helpful concierge! Fabulous company when booking needed to be cut short

We stayed in the Washington Street apartments in Manhattan for 1 week. The apartment was very nice and spacious with great views, staff were very friendly and helpful and amenities were great including a rooftop swimming pool. Couldn't fault them at all, was surprised to read the reviews on here so maybe not all of their places are so good but this one was great for us.

I stayed at the Quincy in DC for three nights. I saw the reviews here after booking and got nervous, but my great experience compelled me to write a review. My room was way more spacious than anticipated, and maybe I missed it in the photos but I hadn't expected such a well-appointed kitchen. It was fantastic to be able to make some of my own meals so comfortably. I didn't use any amenities or need any help from staff. The gym did look like a pretty standard hotel gym. I had no problems getting into the building, and the wi-fi worked great.

We’ve been here less than two hours and I’m already going to write a review on our terrible stay. I’ll start off by saying the place looked nice, is nice, and has good reviews. It was easy to find and the private parking was convenient and made us feel safe. Now I’ll get to the not so great part. We sat in the hallway for an hour and a half unable to get into our room. The online chat replied, but no one answered the phone the multiple times I called. After an hour of trying to diagnose the door code via online chat, they finally said someone was coming in 10-15 minutes. It turned out to be over 30 more minutes of waiting. Once a representative arrived, she was nice and apologetic but not prepared for the assistance we need, which was not her fault. She retrieved the master key to let us in but the door lock was still not functional. After she made several attempts to contact her manager, she finally got ahold of someone who told her not to leave a key with us. We assisted the nice lady who came to help us, but all we did was remove the latch plate from the door frame. The door frame was destroyed prior to our arrival and the door lock did not operate smooth enough to fully extend/retract. With the plate removed, the code appeared to work but we did not want to leave and get stuck out again. So, after 8 hours of traveling, we had still not eaten dinner and our only choice was to DoorDash food and spend our first full day in Houston waiting on maintenance who we were told would arrive around 11am. We were told to DoorDash food and we would “get reimbursed”. Once we finally got inside the unit, it appeared relatively clean and very spacious/modern. However, the bathroom cabinet was missing a door altogether and the bedroom carpet is stained. I’m leaving a bad review here because I still don’t even know how to contact someone who works for this company.

We stayed at Sonder Maisonneuve Montreal for a week in March 2023. Friendly helpful service, amazing rooms with loads of space and presented exactly the same as the photos. The booking/check in system is a little unusual so best to read all the instructions in advance. We cancelled and rebooked and our refund turned up in our account as promised.