Sole Fitness Tracking Order Status

Be wary of buying Sole, as what is printed on the website is not what you get. I recently purchased an F85 treadmill, and while functionally it moves like a treadmill, some of the key features I paid for are laughable: 1.) The Bluetooth connection doesn't stay connected, I have to re-pair each use. 2.) The Bluetooth connection doesn't work with the media apps! This completely invalidates the use of wireless headphones, and there is no headphone jack to bypass. 3.) The installed speakers are laughable. They sound like they came from a 1990s 386 PC and the volume doesn't even come close to being loud enough to hear anything the media apps can put out, even at full volume. 4.) The fan is a joke. Please just say you don't have one. I have more powerful fans on my PC. Also, the fan vents point at the ceiling! Even at the lowest tilt setting, I have to have my face 6 inches above the screen to feel it. Half of the breeze hits the back of the monitor. This alone would have had me purchase from another company. 5.) Screen Mirroring doesn't work. From the looks of it, it has never really worked on Android. At minimum the screen could support Casting, but it does not. 6.) The handles are too close to the screen for using the heart rate monitor. Holding on to them makes me walk on the front cover constantly.

Returning customer to Sole and wanted some info on latest equipment and promotions. Aaron reached out to me in response to my requests within the same day and was able to set me up with a quick call. Great experience and reinforces for me why I wanted to buy another piece of equipment from Sole.

Purchased LCB (2020 model) exercise bike on 1/8/2024 that had the power control switch completely missing stated is located beside line cord plug. Called twice agents said there is nothing they can do. Wrote a CHAT request for assistance and they never replied. Now, the only way to completely power off is to unplug and re-plug each time.

We had to call Sole 5 times to straighten out this order after Sole initially "Declined" the order despite Affirm having accepted the loan request. Even though the Sales Dept Personnel promised call backs they NEVER called us back to give us status updates. We finally received an email from Affirm that Sole had accepted the order nearly a week later.

Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine. However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.