Sola Wood Flowers Tracking Order Status

Wow! CRAZY slow shipping. Ordered Feb 27. USPS says they were notified of getting the order (pre transit) March 10. It's now March 19. Still no tracking number, Sola customer service says they can't do anything to help for another 10 days. This is my 3rd order - all 3 have been extremely slow, but this one was the slowest. I ordered some of our supplies from Luv Sola and those came very quickly! If you need your shipping to come within 6 weeks, don't order on Sola!

The customer service of this company is abysmal. Please check their Better Business Bureau rating before ordering from them. They earned an F. They do not ship on time, and then hide behind their clause saying they are not responsible after they 'print the shipping label'. In my case, they printed the label and then the box sat in the warehouse unshipped for 5 days. When it arrived it was only a partial order. I have no idea if or when the rest of my order might arrive. They also were sold out of the main flower we ordered, but didn't tell us until a week before the product was shipped, so no time to replace that. No refund. Only a store credit, which I will never use. Order from a reseller and save yourself the headache of dealing with this company. Do not believe the website reviews as listed on their site. The product, if you can get it, is nice. But good luck getting it on time, or at all.

I bought a slew of flowers, wood boxes, and dye that came with a free premium greenery pack. Because it came with the free greenery, I didn’t purchase any. However, when the box came there was no greenery kit as promised. It took over 24hrs (of working days) for them to get back to me- contrary to their guarantee and they didn’t give me the promised $10 for that error either. The good thing was they gave me $18 in credits to buy the product that was supposed to be free. The bad news is, that didn’t cover shipping. So I ended up getting a product that was less than promised for more money. The product I did get was pretty and easy to assemble. One suggestion to improve the company, regardless of the customer service issues, would be to supply free or cheap color samples. Like a pack of petals with a petal of each color so people can physically see and compare the colors they are looking to buy.

Love these flowers! Everyone was asking me where I got my wedding flowers and I was proud to say soles wood flowers!

This is amazing! I've had my flowers for over a year now and they look perfect! 100% recommended