SnapDownloader Tracking Order Status

Finally responded to my email. Although it took the tech support of SnapDownloader at least a week to respond to my email (because it doesn't have a customer service phone number), the company was able to inform me that the reason I was having trouble downloading videos was because of a virus I had on my computer, not the software itself. I like the user-friendly software but not the customer support at the moment.

SNAPDOWNLOADER is a reliable easy to use service.The lifetime use option is excellent and at a very competitive price .Customer service is excellent .Purchase with confidence .A+++++

Snaploader works really well. It is an excellent resource for research on developing video shorts. The support given if any problem is swift and helpful

I purchased SnapDownloader a couple of years ago. Over the past month, I've had 3 instances where SnapDownloader wouldn't allow me to download YouTube videos. The first was a licensing issue, the second was due to an update they had sent out, but wouldn't run, and the third was another issue that I really don't know what it was. Regardless, every time I had one of these experiences I would email the customer support team, and the issue would be resolved within 24 hours. I work in the customer service arena for a billion dollar company, who is owned by one of the largest IT companies in the US. When I have an issue with my work computer and request assistance, it usually takes days for them to just acknowledge the receipt of my problem ticket, and a week to resolve the issue... at a minimum. The IT support team at SnapDownloader is a first class operation. It would be unrealistic to expect to never have issues with a software application. This is a professional team that knows what they are doing, and go the extra mile to resolve customer issues!! I highly recommend this program to anyone considering using a downloading application. To me, Customer Service after the sale and installation is far more important than any other aspect of the purchase.

Best program. Paid lifetime lisence and have been downloading videos from vimeo, youtube and many paid courses through the browser. (Have been using it for a couple of years, changed computer and migrated the lisence key) Had a few issues like vimeo not working for a while (maybe because I downloaded so much!) but after contacting them it has been resolved. Super happy and would definitely recommend it!