Snake River Farms Tracking Order Status

We have been ordering from them for about 5 years now, after first receiving a gift certificate from a friend. I have to say that the steaks are normally great. We've never had an issue with the packaging. Deliveries are always on time. However. After at least a couple of thousand dollars in our own orders plus gifts we gave to friends, I ordered a steak and found it to be quite tough. I gave it a poor review and anticipated that I would hear back. I did not hear back. I wrote to the company and said look this steak, was nowhere near up to par. I have never been disappointed with your stuff before but this one really should not be one of your offers. They wrote back saying to please take a picture of the uncooked steak in its packaging. I wrote back saying that since there was no way to taste the steak without removing the packaging and cooking it, I could not do that. And it did not occur to me to save the portion of the steak I had thrown out because it was so tough. In return I received a note saying that I had probably cooked it wrong and should have cooked it a little more well done rather than rare. ???? Extremely disappointing from the customer service viewpoint. They do charge enough that they could have afforded to refund the entire cost.

I’m a newcomer to Snake River Farms, but not entirely unfamiliar with their brand as I’ve had one too many of their steaks in restaurants across the U.S. Recently it was my partner’s birthday and decided to surprise him with ordering six steaks for him to sample. Knowing Snake River Farms as a reliable brand, he was ecstatic and over the moon with this particular birthday present. Mind you, it’s not cheap but it has been definitely worth it. Thus far, we’ve placed another order a week ago for more steaks and like clockwork, they showed up on time and with such attentive packaging. There’s only been once that I’ve reached out to their customer and they’ve been on point. Their black and gold label steaks are to die for. Here’s to hoping for many more positive experiences with Snake River Farms. P.S. We’d love to see more sales on your site.

Shipped beautifully and perhaps some of the truly best steaks I have purchased, and this is my passion. They are working on growing and I hope it remains customer focused as they grow. I am a fan!0

Had steaks arrive thawed and when I called, they immediately refunded the full amount with no issue. Have always had quality food from them.

I've never had any problems getting my shipment on time. The quality is always consistent. This is the only place I'd get my filet mignon as my child is a bit picky.