smiffys Tracking Order Status

If you're looking for a wide range of costumes and fast dispatch, this store is the place to go - I was thrilled with my purchase and how quickly it arrived.

I couldn't be happier with the fit of the clothes I ordered and how fast they were delivered to me.

We had an issue with next day delivery but despite it not being Smiffys fault, they have been exceptional in their customer service. I received a prompt reply from them, a refund and a voucher for free delivery if I order from them again. It was hassle free and companies should learn from them.

Having been a loyal customer for over 10 years, I purchased a costume for a birthday party but within an hour it broke. I sent images to the CS team who promptly apologised for the fault, provided a full refund (including delivery) and offered a discount for my next purchase. Cannot fault this company at all. Their quality is usually very good and the CS is second to none. Thank you Niels 👍 you're an asset to your team!

I ordered a Robin hood costume for my son for his Christmas show. Niels, at customer service department, informed me that Royal mail has a strike and the delivery will be late. I really appreciate his help as I had a chance to organise something else for my son. He updated me for every details and send the refund and even gave me a discount coupon for next time. Thank you!