SmartWool Tracking Order Status

Despite all of the negative reviews, the company has treated me very well. I sent them a photo of the holes in my socks and they provided a full replacement for the product quickly and without any extra questions.

I have purchased 5 maybe 6 sweaters/hoodies over the last few years. Everyone of them has developed holes in the material and not in the usual spots where you would expect wear and tear. it is like the wool just starts to disintegrate after several times in the washing machine. Love the style and fit but the quality of the wool is extremely poor! I will switch back to Icebreaker.

Update 01/2023 Smartwool responded to my review and asked me to resubmit my claim. I did, and they said the claim needs a picture of the complete sock. I only provided one of the hole and logo/size, which was the instruction. Once I provided that, they approved my warranty claim and are sending a gift card to replace socks, free shipping, plus an additional 10% to cover tax. My review was eventually posted as well. 12/2022 Similar to other posts, I recently ordered a pair of socks (Everyday ReGarita Light Cushion Crew Socks) and after 2 washes there was a hole in the toe seam of one sock. I was told it was normal wear and tear and the warranty would not cover it. The warranty is fake and their product is no longer of sufficient quality to support paying $20 for socks. I also tried to post a negative review on smartwool's website, and I have yet to see it posted and available to the public. Smartwool's response to my review detailing issues with the warranty coverage was to reiterate that their products are covered by a warrenty.

I personally love these socks. Their running socks (alongside my allbirds) help me avoid shin splints more often, and are the comfiest socks I have ever used. I also really like their winter socks, which help keep warm (although I will admit, I still need double layers for very cold weather, but I have bad foot circulation). They had two sales I noticed recently, but usually it is extremely rare to see them have a solid sale, while other brands I like tend to have a few throughout the year. Note: I have not had to deal with any warranty issues, I wasn't even aware they had one.

I like the products. But the delivery service is the worst. Supposed to arrive this Wednesday. Now it's already Friday afternoon and we will be OOT this weekend. Guess it'll arrive when we are OOT and we won't have it for the trip. Bad!