smarTrike Tracking Order Status

I purchased a second hand smartrike that was missing the foot pedals so I decided to contact customer service via email. The rep helped me very quickly, showing me where the model info was so that they could find the right part. Very easy process! Mace, who I was in communication with, was quick to respond with a solution. 10/10 would recommend! Excellent customer service.

We purchased the 3 in 1 trampoline for our little one. Amazing product that has grew with her from a ball pit to a trampoline with handle. Unfortunately the handle came off. We got in touch with smartrike who provided amazing customer service keeping us informed throughout the replacement process. We now have a new trampoline which my little one is over the moon to see it return.

I bought a smartrike back in 2015 for my eldest daughter and it was a great purchase. It eventually evolved into a trike she could ride on her own and she got a lot of use out of it until sadly, she outgrew it. We put it away and saved it in hope that one day she'd have a sibling to pass it down to. 9 years later the day finally came and we got it out for our 16-month-old, only to find that we had lost a small part that fixes the front wheel in place to give the adult control of the steering. After some searching online, I was able to contact the company and request the part. To my dismay, that trike is no longer being made and it seemed we wouldn't be able to use it. However after some back-and-forth with customer support, lo and behold, the customer support representative, Mace, was able to locate a part in a warehouse in Europe. Mace was kind, reassuring and persistent with his search and kept in touch along the way to let me know I wasn't forgotten. Many years have passed since that purchace, but I can assure you that the trike is in great condition still and the after sales customer support team is fantastic. Definitely worth supporting this company. I am beyond pleased and encourage anyone interested in buying a trike, to buy from them.

I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!

A mi hijo le encanta el Smartrike 300! Pero se nos perdió el tornillo que une el manubrio al cuadro. Es posible acudir a algún lugar en Valencia para arreglarlo? Intentamos varias veces hacerlo por nuestra cuenta, sin éxito.