Smart Practice Tracking Order Status

Made an order from the UK. Customer service was spot on from the initial online chat and conversation online with Kathi. Kathi went out of her way to keep me informed re my order and shipping. Received today and I couldn't be happier. Thank you.

Excellent products and services. Have always had problems with ordering via the website, however. Our previous personalization is either not available to load or the editor errors so it can't load. Every time I have to wait at least a couple additional days to contact Smart Practice by phone and get the proofs approved. It would be great if this part of the website would be updated.

You're mostly awesome. But the fact that we can't easily find the items we want to reorder and have to click on all our old orders to see what was in each one wastes a lot of time. And sometimes, if we ordered too long ago, you don't even show it ever happened. It is frustrating.

Not bad, they made an error on the first order and fixed it promptly at no charge.

SmartPractice is a business model for excellence. I am always impressed and amazed at their ability to perform excellent customer service. I'm a stickler for that myself. Honestly, if I didn't work for Dr. Radcliffe and Dr. Alex Scott, I'd want to work for this company. :-)