Smartbuyglasses SG Tracking Order Status

They arrived quickly and in excellent condition. Love the glasses! Everyone has been complimenting them!

Quality of specs and clarity of lens. There was some time waiting for specs to arrive so no updates then. After that the updates were timely.

Great service! I managed to get the out-of-production frame via SmartBuyGlasses! Really appreciate it!

So i wrote a negative review of this company ( me delivery was late) i finally received my order a few days after posting the review and to my annoyance my prescription was wrong. I do love a moan and was prepared to write another scathing review. But to my embarrassment, I had put the wrong prescription details down. I put a + instead of a - on my prescription details. At this point, I thought I was screwed. I would have to pay for a new pair of lenses and to be fair was prepared to, as it was my fault. But to my utter surprise when I reached out to the company, they informed me of their 28 day guaranteed return policy. Asked me to send a hard copy of my prescription and said they were more than happily sorted it out. Just 15 days later, I am writing this wearing my new shiny glasses. I think a good indication of the quality of a company is how they rectify faults. Even more so when the fault isn’t theirs and in this respect I have definitely got a five star service from them. I will be using them again and I will recommend to anyone who buys glasses online to use them. Okay, they’re obviously a busy company and some stuff arrives a bit late. But the very fact of how they rectified my mistake at their cost and not mine goes to show their commitment to customer service thanks guys. I will be using you again.

Website is easy to navigate. Great selection of frames.