Sleeping Giant Tracking Order Status

My experience with Sleeping Giant has been absolutely terrible, and I would strongly advise anyone to avoid shopping with them. I paid in full for my products in-store and received a receipt confirming my payment. Despite this, after some of my items were delivered, I was aggressively contacted by the store, claiming that "some" of the funds did not go through and demanding additional payment. This claim is completely false, as my receipt clearly shows the payment was made in full. While I began investigating this matter—because I refuse to pay twice—I was harassed repeatedly via phone and email. Then, within 24 hours, I received a threatening email from a debt recovery agency acting on behalf of Sleeping Giant! This is utterly unacceptable behavior. This ordeal has already cost me time and money, including having to take time off work to address the issue. I will be seeking compensation for this inconvenience, as well as for the harassment I’ve received. Additionally, I will be lodging a formal complaint with the Australian Competition and Consumer Commission (ACCC) regarding their unfair and unethical practices. Sleeping Giant's unprofessionalism and bullying tactics demonstrate a blatant disregard for consumer rights and basic customer service. If you value your time, money, and peace of mind, do yourself a favor and shop elsewhere. This company does not deserve your business.

The guys at the Caringbah store were amazing. Very helpful and knowlegable without being pushy. Goods were delivered in a timely fashion. good value too.