Mattress Warehouse Tracking Order Status

The products at Mattress Warehouse is good and alright

The Kernersville location - The manager, Michael, was approachable, knowledgeable, and a pleasure to do business with. He was patient and answered all of our questions. We didn't feel pressured to make a decision and he made himself available, the next day, to answer our questions before we made a decision. No one likes shopping for a new mattress, but we will tell all of our friends about our positive experience dealing with Michael at the Kernersville location.

I found out that a mattress I purchased went on sale at multiple different retailers, so I began to inquire about the one year price guarantee a week ago. No response was given to my online inquiry so I called customer service 2 days later. I received a phone call back stating the sale had ended but that MW knew about the national promotion. I was asked if I had any proof of the sale price such as a screen shot on my phone. Fortunately I did and knew the price the item was on sale for. The associate from MW agreed that I was indeed entitled to the 1 year price guarantee policy. This was 4 days ago. I received an email stating that a case was being created for me. Why not just issue my refund? I emailed yesterday asking for a status update and received none. Distasteful to say the least. Don't keep people waiting. Do what you say you are going to do

We originally purchased from Mattress Warehouse 6 years ago following a house fire. My husband has vertigo and my tossing and turning was getting the best of him. We went to a different Mattress Warehouse at Central Park in Fredericksburg VA. We talked with Hassib and found some great help. We decided to wait, but then returned within a week with questions and hopeful for advice. He was very helpful with answers to our questions and taking time with us. We made our purchased and then thanked him for the time and service he gave us. This is not a simple purchase to us. It is great to know the Mattress Warehouse policy for continued support on our purchase.

I want to thank the 2 gentlemen at Mattress Warehouse @ 1716 US HWY 70 SE., Hickory, NC 28602 for the best experience in speaking to a TRUE, HONEST, & COMPLETELY GENUINE salesman. The man who helped me was Terry Sain. He was honestly the most pleasant sales person I have ever had the pleasure meeting. I was given options and I wasnt pressed to purchase anything. I had been looking for a mattress (in all the wrong places) and tried everything in my power to find one of this caliber.And boy, if I'd known what i know now, id never had to have had to deal with these weird, unprofessional, and cutthroat fake mattress "companies". Thank you Terry Sain (& the other gentlemen who's name I have forgotten). You saved me so much time, money, and given me the best experience in my very first purchase of an upscale mattress. THANK YOU, Amber Nicole Briere