Sleeperz Hotels Tracking Order Status

The one i visited in Dundee was brilliant from the reception I got when arriving and on check out greeted on arrival with smile and on leaving and room was nice and clean

Stayed in Newcastle 16/04/2024. Asked when booking in if I would like to pay for breakfast. Asked if there was gluten free options and told they have gluten-free bread and could do toast. Went down this morning and asked for some gluten-free toast. Made myself a cup of tea sat down. 10 mins later, warmed stale bread came out. Brought it up to the guy on the desk asking if I could get it toasted and advised that I use the toaster. Explained it was gluten-free bread and needed to be cooked separately. Surely the staff have completed a level 2 in food hygiene, and understand cross contamination? Guy eventually took it away and another 10 minutes later, new warmed stale gluten-free bread came out. Advised by the lady, they have to cook the bread in the oven, which is why it was hard and warm and not toasted. Claimed the hotel does not have a separate toaster for gluten-free bread. I checked Argos, and a toaster costs £14. Surely, the hotel is not that poor it cannot afford a £14 toaster to make sure they are in line with food safety and hygiene standards? And not putting celiac guests at risk of harm. Wish I could upload the photos.

Housekeeping schedule needs improving..we have been out since before 10am returned 2.15 pm very wet due to heavy rain outside. Soaking wet aged 77 and 82 yes old. 2.30 Housekeeping called. I asked for bed making and supply of fresh towels. Informed we needed to vacate room for this to be done.I was given towels but am sitting looking at disheveled bed! Mattress heavy for us...to make it up can be a task. Tonight we sleep in an unmade bed the first ever in our 60 years of marriage! I telephoned reception who informs me could could come down 5 floors to sit in the lounge (normally quite busy) that would entail another walk along corridor down lift and another corridor walk back. I have stayed here before and sung my praises for this place but through no fault of my own was to be shuttled about in order to have my bed made. Have had to make appointment for tomorrow to avoid this! Won't be back...

Staff very accommodating and welcoming, went the extra mile as we required an early check and they did , rooms spotless and very comfy , breakfast was great value for money and a very good selection and eat as much as you want , would definitely book again and got a great deal by joining the hotel club to get 15% discount

Stayed here in the DUNDEE one on 13th and 14th of december. Absolutely spotless. Room was perfect. The staff were very friendly and welcoming, also the cleaner staff, 5* all round, will be back in feb or march 2023, thank you Gary & roni mackenzie 👍👍👍👍👍