Skate Attack Tracking Order Status

Great shop great advise got new pair Bauer XLP great fit super light would like to say to every skater skate attack is the place to go service and delivery is amazing and staff so helpful

Just went down to skate attack to purchase my first pair of Ice skates. Did not feel pressured to buy a pair of skates. Was given many options of all different budgets. They were very knowledgeable and a great help! They made sure the fit was right and said if I had any issue further down to take them back and they can have them wider. They were very friendly and helpful. Would highly recommend skate attack to anyone!

I ordered a some quad skates that needed to be made up before closing time online the next day I called to see if I can collect them as it’s a few days before New Year’s Day and I know delivery would take some time due to bank holidays so I went down there in the early afternoon and they was waiting for the boots to arrive so I went shopping and about 40 min later they call me saying they have arrived and they will put them together The staff are very polite and very busy I know after talking to them they have delivery problems that is out of there control but that is happening everywhere at the min thanks for getting the skates ready in lighting speed and I’m sure I will be back 👍

I feel like a lot of these reviews are particularly harsh. I ordered roller boots on 31 March for my daughter’s birthday mid April. After a few days of no communication, I thought I’d email them. Then immediately after I did the whole retrospective ‘check trust pilot’ for reviews (I know, not great practice) and to my horror, I was disgusted. I then sent a really sharp email thinking the company was a scam and then decided a quicker action would be to phone. I got through to someone who checked my order and said she’d respond to me and let me know order status. Jo did respond via email to let me know my order would be with me early this week. A DHL delivery driver dropped them off yesterday. I would suggest these reviews are slightly harsh and in this time, the company might be working off skeleton staff due to covid. I did get my item in the end, albeit I had to chase, however they definitely shouldn’t be promising 2–3 days delivery and charging £4 for that promise if they can’t stick to it. Luckily I ordered in plenty time for my daughter’s birthday and arrived 8 working days later. The boots are high quality.

I ordered some Skates for my husband’s birthday and left it a bit late! The staff were absolutely amazing and got them to me the day before!!! I would definitely recommend this company and will use them in the future. Thanks guys. Katie