Sizzlefish Tracking Order Status

I have no idea why these other poor reviews are on here. I've received my monthly subscription box from Sizzlefish to be in perfect condition, completely frozen, with fish that tastes fantastic. For a family considering Sizzlefish I would suggest you overlook the poor reviews and give them a shot.

Absolutely the worst customer service I’ve encountered just trying to purchase a gift card for someone. They sent the recipient an email informing them of the gift then 20 minutes later told them it was canceled. Very embarrassing and I tried to discuss it with them and the explanation was it was a high fraud risk. My cc matched my name, address and phone number so what on earth are they talking about. My cc company did not initiate it. I’ve had this card for 20 years. I left a phone message so they’d resolve it and send the gift and when I didn’t get a call back the so called supervisor responded to my email that they would not be calling me back and she had already dealt with that. Apparently she didn’t want the $100 gift order. I wonder if the owners know how things are handled there.

I have never had a problem ordering from Sizzlefish. The fish always arrives frozen solid, dry ice packs still full and the fish itself is absolutely delicious. Yes, it is on the pricey side, but you get what you pay for. My only complaint - if you could call it that - is that many of the labels are at the bottom of the container instead of on the packaging, so I have to re-label everything. They need better sticky labels!

A fish order arrived warm with poor Packaging. No dry ice or gel. Shipped FedEx ground from North Carolina to Colorado. 5 days to get to my house. Worst customer service I have ever experienced. Do not use sizzlefish!! Tell everyone you know. VERY EXPENSIVE Do not waste your money. DON'T BUY FISH FROM SIZZLEFISH!!

Thank you for sending rotting crab cakes to my door late and with very little dry ice. They would not have survived being shipped on time anyway the way they were packaged. My husband ordered the crab cakes to be delivered on my birthday, they arrived almost 10 days later. Sizzlefish use to be a decent company but they went way down hill. I would not trust their food the way they treat customers. Customer service is almost non existent or a basic joke.