Site5 Tracking Order Status

Hello guys! I have been using Site5 Reseller package for more than 2 years and was a happy client. But beginning of this year (before COVID-19) things started to get bad. First I started to have warning in browsers, but this was because I was an old server and it was using TLS 1.0. Support suggested to migrate to new server, which I did. This was painful as it took some time, and many emails to get the server running as normal. The new server uses SNI which, according to support, is causing issues, specially when creating sub-domains. When I create a new account for a client, I have to wait ~3 days to get SSL on it(after I already bought it myself). Live chat is no longer available and support tickets takes more than 2 days to process.

I dont know why all these bad comments, I'm in a legacy server till now in UK, uptime is 99.9% measured from uptime robot, they never charged more and in one case ( VAT ) they issued a credit balance. Support is always willing to help, and they do help, no issues with that either. Other hosting companies ( and more expensive ones) the first thing they do is to point you to a help page. So why 4 stars? 1. Server's IP has blacklisted from Yahoo and got many problems with yahoo emails. Certainly is not entirely their fault, as this can happen to a shared IP. 2. They decided without previous notice to stop dedicated IPs from the legacy servers and I couldn't issue SSL ( their new servers support SNI ). The solution was to migrate my entire account to a new server which I'm not ready to do it now. In any case, besides the Yahoo issue, I'm very happy with the support they provided. In one case they also help me to find files with malicious code ( wp hack ) and cleaned them.

Just a little background on myself. When things were good for affiliates I probably had over 100 domain names. I have been using various web hosts since 1995. In my time I have used companies like Xilo, Dreamhost, Vidahost, Hostgator, Cyberwurx, Smart Host and Apthost (plus a few more I cannot remember). Last year Apthost were aquired by Site5 who I believe were themselves taken over by somebody else. When My sites were hosted by Apthost things were good. Over the last few months I have noticed slower loading times, I tried to access my Cpanel and it times out, I contacted support who got back to me 4 days later suggesting I use another browser. Needless to say I had already tried this and so I replied politely that my Cpanel was still down and at the time of writing this it has been another 48 hours without a reply. Luckily I can still access my folders and sites via FTP and just minutes ago I finished moving my last site over to a new host. I cannot recommend this company in the slightest, I would have given one star but my sites are live, you could access or visit them although sometimes they were a little slow loading.

I am a Site5 customer for nearly 20 years, ever since I found them through the long gone BeOS community site begroovy.com. I had one hosting solution throughout and several separate ones during those years. Even though Site5 changed ownership several times, I find the service and support remained consistently fantastic. I have tried some other highly reputed providers and found these alternative providers oversold and under-performed, they simply pale in comparison to Site5. Site5 support is simply marvelous. Speedy, top-professional expert responses, they thoroughly identify the root of the problem and they just won't let go of an issue until fully, thoroughly, permanently resolved.

Watch out! Site5 currently has good service and performance, although the audio quality of their agents isn't good. However, they were acquired by EIG in 2015. After EIG acquires a hosting company, they migrate the accounts to their own data centers and customer support staff. If you read about problems with Hostgator, Bluehost, iPower, Asmallorange, and many other hosting companies, it was because they are actually EIG. I tried to get away from the terrible service at EIG's Hostgator brand by going to Site5, but I cancelled my Site5 account as soon as I found out that Site5 was EIG, too. It's a pity, because the little I did deal with them showed the service to be very good. In particular, they answered the phone right away, they had good answers for all of my many questions, and it was easy to cancel and request my refund under their 45-day money-back guarantee. They also have an nice administration panel. If the service stays as-is, it will be pretty good. However, there's no way to guarantee that EIG won't move the Site5 accounts to their spectacularly slow customer service, spammy e-mail servers, and slow Web hosts.