Simply Swim Tracking Order Status

Popped into the shop today as we were in the area and the ladies were really helpful finding my 11 year old daughter 3 new training suits. They made countless trips to their warehouse to find exactly what we needed, advising on shape and fit. Worth the journey to get great customer service.

Highly recommendable Products but also a very professional Customer Service Adviser - Richard - was extremly helpful to solve my problem which probably took him some time to solve. Thanks very much for all the help, will buy some more items for my wife's birthday but also will recommend your company to all our friends

Not often I write a review ,but the customer service I received from simply swim was fantastic. Daughter just moved to uni halls in Scotland and needed new bag. I was worried about send to university accommodation. Swim bag was delivered on time and quickly. Had a query and spoke to customer services who called me straight back . Fantastic service ! Will definitely order from here again

I was looking for a swimming trunk in plain black and Simply Swim was the only store with a fairly good selection. I ordered three different sizes because I was not sure which one would fit me best and because none of them did, I ordered two more. I did this knowing that they do "HASSLE FREE RETURNS ON ALL ORDERS" as it's stated on the main page, in all caps and bold letters. But it wasn't to be like that...while the return was indeed hassle free, it wasn't free and surelly not on ALL ORDERS. At Simply Swim returns are free ONLY if you take store credit for the items you send back, if you want a refund, then you need to pay to return the items. Ok, fair enough, even if this is not what was stated on the main page. At least it says in the Return and Exchanges page about all this and mentions in bold that they can provide a Royal Mail label for £4. I decided to use another courier for £2.99. Because I had to return four pairs of swimming trunks from two orders, I put them all in one of the packaging left from the orders and sent back just one parcel. When it got time for the refund I had another surprise, apart from the not so free return, I've also been charged £4 for my second order because by returning one item, the order's value was now less than the required value for free shipping. I went back on the Return and Exchanges page and this time read thoroughly every paragraph...indeed, it says there about this new charge, so can't say much about that. BUT, why would you advertise on the main page that returns are FREE ON ALL ORDERS when they clearly aren't?! Returns are free on SOME occasions, but not ALL the time, like it was in my case. Also, why wouldn't you specify ALL returning costs in the same paragraphnand thus making it more clear? Also, why charge £4 for a large letter, when Royal Mail charges £2.70. Anyway, it's my fault for not having read all the Return and Exchange page, because after all, everything was mentioned there, but I do find this marketing practice of Simply Swim to be delibaretelly misleading, or at least surprisingly ignorant to common sense. Otherwise, Simply Swim seems to be a great online store for swim stuff and would recommend because of that, but with the mention to be careful when returning items.

So impressed with Simply Swim, the staff were so friendly and knowledgable. A well stocked swimming shop with all the brands Speedo, Arena, Zoggs and Funkita for swimwear, goggles and all the accessories. Our daughter has just got into competitive swimming, so it’s perfect to have this shop on our doorstep in Reading.