Simply Home Entertainment Tracking Order Status

I can only speak as I find. Ordered a box set 'Secret Army' - very good price and initially good communication. Then didn't here anything for four days so sent them an email. Didn't receive a reply and so began to get a little concerned particularly after reading negative reviews on here. However I received my DVDs today - 8 days after ordering so which probably means I haven't got much in the way of patience. Cellophane wrapped in a jiffy bag - no problems and will order again. I think the company would do itself a favour if it answered messages but in fairness perhaps Covid was a factor. I have had a good experience and say thank you. 29/04/2021

After reading the reviews i was slightly worried but was very surprised. I ordered a dvd , was dispatched on the 29th and arrived today! The communication was excellent throughout. Yes the delivery was slightly longer but the items are sent from guernsey so im guessing it will take a little longer Very good company and would def use them again

Brilliant service. Placed order on 21 December fully expecting it to take at least 10 days but it arrived this morning (24 Dec). Excellent comms from Caroline in Customer service and I will not hesitate to recommend and use this company again.

I read all the negative reviews after placing an order. There was quite a delay (only a week but I had to have it asap to post as a Christmas gift) so I contacted customer service. The very next day I received reply, apologies, DVD not actually in stock but delivery expected within 10 days. I was offered a refund. In view of it being required asap I cancelled the order and sourced one elsewhere (slightly dearer but confirmed as available). The next day I received notification from Simplyhe that my cancelled order was actually dispatched! I informed them I no longer needed it. The result from Simplyhe was an apology, full immediate refund (I checked and it was there before I read their response!) and furthermore "please retain the DVD by way of an apology for the inconvenience". Come on, that's what I call good customer service. Full marks to Lewis and Jonathan for their speedy responses to my problem.

Ordered a hard to get hold of dvd from this company at a very reasonable price. Arrived promptly and well packaged. Would buy again from Simply Home Ents if needs be. Was a little worried when I read the negative comments but my experience has been excellent. Thanks Simply Home Ents!