SIMPLIHOME Tracking Order Status

Next to AT&T, possibly the WORST customer service ever! Just needed one simple part that was defective and it took over a week to finally get anyone to acknowledge any correspondence! FOUR phone messages and at least three e-mails. When I was able to speak to someone (I called again), they just talked in circles and told me to submit information that had already been completed on their complaint template. It got so bad that their representative hung up on me. BAD BUSINESS! Will NEVER order any of their products again.

We ordered the Hunter Lift table via Kohls and when it arrived it was already scratched on the sides where they stored the metal legs because the legs' tip went through the plastic. We contacted the customer service and asked if it's possible to get the table replaced because we really liked the look of it and accidents can happen (in regards of the delivery). But they started to talk around it that there's no replacement parts in stock. We then were wondering how would you even replace this because the table doesn't come in multiple chunks, it's ONE table. So they again explained there are no replacement parts available for the next few weeks. We then said ok that's fine, we'll wait. They then continued to offer us a $40 reimbursement... on a $500 table. At this point we gave it up. If you get a product from them, be aware that the product might be nice but the customer service is terrible. In regards to the table: we kept it a little bit longer and recognized that simple daily use scratches the top very easily. Keep in mind that we're really careful with our things, especially with new things but with this table it was just not possible to prevent little scratches. So all in all, meh :/