SimpleHealth Tracking Order Status

A underhanded way to get your information. With no help to you

The birth control arrived on time, everytime. The problem arises when you order an add on outside of that time and they ship you the wrong product. I’ve reached out 4 times in 10 days, heard zero back on remedies for this.

I’m leaving two stars only because in the beginning they were great. The last year it’s been one issue after the other. Starting with the fact that they told me I would have to start paying out of pocket regardless of my insurance. Fine. No big deal. Until they sent me an email roughly 5-6 months ago telling me that I’ll no longer have to pay out of pocket, I just need to make sure my profile has my updated insurance info. I checked and verified everything was right until suddenly I was charged again out of pocket. When I contacted them they said they had to update my profile to not be out of pocket when that isn’t something I could do but they can’t return my $45 that I had just paid. Annoyed but I can move past it. Until, they finally just told me my insurance wouldn’t cover it and they were wrong. On top of that the last two months I’ve gone without birth control for days on end because they’re shipping my order late. Two weeks ago they sent me an email saying I need to confirm my order. I tried through their link in the email. It had me check two boxes and sign my name except there was no next button or confirm button etc. I tried emailing them FIVE separate times, once every other day, and the only response I received was an auto generated email stating they would get back to me within Two days. Two weeks later and no one has ever responded to that. Eventually I had to log in to my account on someone’s laptop to which there was then a confirm order button. That was then 3/27 and I had to try that because I got an email from them telling me I had two days to confirm my order or I won’t be getting it. It’s now 4/4 and my order hasn’t even shipped. I’ve tried emailing. No response. They do provide a number to text with the word “URGENT” with order issues, I’ve sent 24 texts to be exact trying to get someone to respond because I now have two pills left before I am completely out. This company is not reliable in any way. I’ve been on birth control pills for seven years and only the last two have I used simplehealth. Great in the beginning. Now I’ll be looking for another provider

I would like to give excellent super feedback to these people Asyah Ali max Sophie they was amazing these guys was so amazing and highly professional 💯proud

Simple Health is a good idea, and that used to work great, but now its just a pain to deal with. All last year I struggled with getting birth control prescription on time, I had to go to a different doctor to get a prescription to substitute their continuous delay. Then randomly in the spring they change my prescription for valacyclovir. Are used to take a daily as preventative, now they refused to uphold that prescription and will only prescribe 12 pills a month. The recommendation was for me to find another doctor for that prescription. Now my birth control prescription is coming early, but I've had cold sores for three months straight. So if I have to go to another doctor to get a prescription, then why would I still use them?