Simons Tracking Order Status

I ordered a winter coat online. I received the item within a few days, which was impressive considering most of the reviews here. However, the bottom button was missing, and a sewing thread was hanging instead. It's not a big deal, as the coat comes with extra buttons, but I am very disappointed that a reputable store can be that negligent with clients.

I typically have had okay service with Simon’s online orders, but recently had an order sent to our old address (which has never happened with this retailer). I checked my shipping info in my account and it looks up to date, so I have no idea how this happened. No one was able to help at all.

Simons - Great quality for a decent price and their customer service can't be beat! Easy peasy for returns and super accommodating when looking for exchanges

Hands down the best customer service I have ever received. Very impressed with the way my issues were handled with my online order.

I visited Simon’s clothing in Montreal, hoping to buy something nice whilst visiting Canada. I was so surprised by the clothing, not stylish at all, it rather reminded me of a rather frumpy Grandma shop in the UK. Okay, clothes are trivial I know, but when I look around me, it does seem the fashion trend seems to be cheap, amorphous and dull. Sad. Fashion designers, can you not up your game ? We don’t all want to look like a sack of potatoes ! I suspect many more feel like me, but struggle to find anything nice these days. :(