Simms Tracking Order Status

Sent pictures of the seams coming apart on my waterproof jacket- all I got was “send it back to us to see”. Really not much to see- pretty obvious- very unsatisfactory- “ standing behind your product “

After 3 seasons of hard fishing, my Simms G3 wading boots had a rubber panel in the back of the heel that was delaminating and separating from the Vibram sole. I sent the boots to Simms for inspection and repair, with the expectation that I would be charged for any work done. Instead, they repaired the boots at no charge. This was completely unexpected, especially considering the amount of usage the boots had incurred and it was 2-1/2 years since I had purchased them, I was very pleased with Simms' customer service and continue to purchase their products.

My account was hacked and a fraudulent purchase was made with them. I informed them the day it happened, one week before the item shipped. There response was "Too bad, so sad. Nothing we can do about it. I wouldn't trust this company at all!

Have been using Simms for about 20 plus years. Original guide Waders, now G4Zippers, etc...I have worn out a few pairs of wading boots. My latest G3 stitching is coming apart prematurely, sent photos, then mailed to Simms. Simms Reply: We are unable complete a repair that meets our performance standards and the product appears to have reached the end of its serviceable life.

I purchased a pair of flyweight wading boots. I live a block away from the ocean and fish frequently. Overall, I was happy with the product but on the third outing, the laces snapped. I inquired on a replacement and Simms customer care wanted me to send the boots back on my own dime. This was just for laces, instead of simply sending me a new pair for practically brand new boots. Based on this experience alone, I won’t be going with Simms anymore as there are better products out there for companies that care about their customers.