Silhouette Tracking Order Status

No response, machine has a software problem and the don’t have a solution for there own software. So I can’t use it anymore and the just don’t respond on our emails.

Customer service and shipping is nearly nonexistent. I bought a refurbished cameo and they didn’t think a blade, mat or manual would be helpful. Then the unit gets shipped to a town in the states with the same name as mine. Took a month to arrive. I joined the monthly service where you get 2 items every 3 months. Well first time it does the same thing, then gets lost in limbo forever. It took 2.5 months to arrive. Before that even shipped I had advised them of the shipping issue before. I then did the same thing before the next shipment. It’s been 3 months and nothing. They use these tiny shipping companies in the US that literally don’t even know Canada is a country. Customer support takes weeks or months (no lie) to reply to you, if they even bother to. The last time the person told me to contact the shipping company and ask them about it. Shipping companies don’t give out detailed info to anyone but their customer that paid for the shipping. The machine works fine, however the program you find out you have to pay for, is difficult to use. It’s very unintuitive and I need to watch YouTube videos from owners, who often have a different version of the software. I’m trying to sell it and get a Cricut. I’m not sure how Cricut’s shipping and customer service is but it couldn’t be worse than Silhouette’s.

Food was amazing, came within 20 mins. Cocktails are amazing! We did 2 for 1 on a Friday night which was so good for value, but they were delicious also. Can’t recommend this place enough! please go and support them. The place is lovely, great vibes, great photo ops for the girls too 🩷

WORST PROGRAM EVER FOR A SMART CUTTING MACHINE. The program is so badly built that it crashed my new m2 MacBook Pro. The cutting machine itself is great but the program is terrible

I love my Silhouette cutting machine. I now have a Cameo 4 having had the very first machine they made for some 12 years. It's not just the capability of the machine, unlike some other Craft Cutting Machines, Silhouette doesn't feel as though they're out to fleece you - you can choose how much you want to interract with their store, suscribe, buy vouchers, buy single designs or buy none - the software is great for making your own designs and always has been. With the Cameo machines it takes some geting to know your own machine - but once you do, the flexibility offered from your ability to make tiny tweaks to settings (and personalised settings) gives lots of creative freedom.