Shorefield Holidays Tracking Order Status

I booked a 3 night break at Lytton Lawn for 2 of us in a motorhome. Unfortunately the day before I came down with Covid. I explained the situation and asked if the booking could be moved. I felt it would have been irresponsible to turn up spreading germs in communal areas. Shoreham were totally inflexible stating they don't issue refunds which was not what I had asked for. In the bigger picture........ a 3 night touring booking is of little value to a large company dealing in static holiday homes. A little positive customer service goes a long way!

Had an amazing stay the only thing I would suggest is the WiFi speed is increased from 5mbps so things download quicker at night 10mbps is more sufficient apart from that I would definitely come again please bare this in mind as other caravan sites near the area offer better WiFi for guests less restrictive for guests

Shorefield cancellation policy. We booked a weeks break at Shorefield holiday camp site. But four weeks before we were due to arrive my wife broke her arm and needed a plate and screws inserted. As soon as I knew we I contacted Shorefield and asked if we could change the date. But Shorefield answer was NO. I had two options only lose the deposit or give the booking away. So be careful when booking as the non flexibility of this popular site is very different from the friendly web site picture.

The Milford-on-Sea site is lovely. Very well maintained and the refurbished indoor entertainment area is great. It’s a good central location for a family holiday with lots to do (within a 30 min drive).

Sadly have to give a bad review about a complaint about 2 sleepless nights and the response was unacceptable, not followed up , hopefully it might me