Shoppers Stop Tracking Order Status

I placed an order on 9th Feb 2023. I received an email that said product was delivered on 14th Feb when intact nothing was delivered. I complained to the delivery partner, shoppers stop customer support, chat support, email support, phone number and every platform possible. I got no response. My order value was more than ₹7.5k and now there is no information or help from anybody. It's 27th Feb today and everyday I am complaining. All in vain.

I would like to appreciate and thank you, I purchased a Arcelia, for which I would like to pay my regards as a 5 star rating. Thank you. Shoppers stop. Thanks for availability of your store in Dwarka Sector 13, Radisson Blu hotel, Soul city Mall,New Delhi India.

Was good once. Now probably best described as incompetent, otherwise fraudulent

Their website or app never work. Customer care? Pathetic. Any issues? They won't respond. You will feel as if you are roaming in a desert while using their online services. Just avoid it.

Not trustworthy. They do not sell product as advertised on their own website. I complained after receipt of the product that it is not same as advertised on web and got the answer the web site is showing incorrect. This is absolutely not acceptable as customers buy on line just looking at the web site. They did not refund either even when I asked.