Shoes For Crews Tracking Order Status

I have been buying work shoes from them for over 10 years. Initially, the shoes would last me at least a year if not 2, and I always felt they were worth the price. Over the past few years, the quality has declined drastically. They aren't as well-made as they once were, so now they only last me around 6 to 8 months. I should add that I am now spending more time at a desk and less time on my feet, so I'm not wearing them out, they're just not the same quality they used to be. Considering that they're now almost 3 times the price they used to be, I just can't justify it anymore.

Purchased some work boots from Shoes for Crews LLC on Amazon. We kept them outside in order to use them when taking our dog outside. The material expanded on the inside and made it impossible to wear them anymore. I contacted the company and emailed back and forth for 4 months to no avail. They asked for information, I provided it, then they didn't respond. Reached back out, they responded with same information request. I provided it again and again, even though they could've just looked at the email chain and found it themselves. Then I requested to speak to a manager. For 2 months they said a manager would get in touch with me. Terrible waste of time.

I'm gonna condense this store as much as I can. Bought a pair of shoes - Shoes A. They were good for what they were and wore them for my job for about a 6 weeks. The sole started falling off so I called and told them. Shoes A were covered under a manufacturing warranty and I was able to exchange them. Instead of getting another pair, I decided to change up and got Shoes B. I received them and unfortunately, they were too small. But luckily they have a 30-day, no-hassle guarantee that allows you to exchange them for the correct size. When I call, they, of course, say that it's no problem and go to give me a return label. But alas - these shoes were purchased over 30 days ago. I try and try and TRY to explain that no, these are only around 14 days into the 30-day guarantee (it took me a while to start the exchange process due to my hectic work schedule). They told me I was pushing 60 days past. Turns out they were using Shoe A as the date of purchase. Meaning that the VERY MOMENT they sent me Shoe B, I was already PAST the 30-day guarantee window. I called them and refused to hang up until I spoke to someone higher. I stayed on the phone for an hour going round and round. They only reiterated that it was past the 30 days and they couldn't help. Never mind I didn't want a REFUND. I WANTED the shoes - I just wanted them to FIT. Add to that - when I explained this to the HR guy at my work, he yelled at me for bad-mouthing them and wouldn't help me. I now have a $100 pair of shoes that don't fit. Money is tight enough without this horrible loophole they used to get out of honoring their guarantee. This company failed miserably and I deserved better.

I have so far purchased 3 pairs of the low rider black shoes for my 3 daughters who work part time in McDonald’s and they say they are very comfy. The shoes come with a plastic scraper so that you can scrape the ground in food from the tread. I have also on the past had to contact customer service and the lady was very helpful