Shoe Metro Tracking Order Status

I ordered a pair of shoes (dress sandals) and was sent the wrong pair (sneakers). They increased the price of the shoes by $12.00, and I told them that I did not think it was fair that I had to pay an additional $12.00 when it was their mistake. They did not respond. I complained to Amazon, and only then did Shoe Metro respond saying there was a UPC error that should be corrected in 2-3 business days. I waited and reordered the shoes because Amazon offered me a $12.00 credit on my account. Shoe Metro sent the wrong shoe again. Amazon advised me not to reorder, refunded the money paid for the shoes, and told me I could do what I wanted to with the shoes. Amazon also stated that it would do an investigation and cease doing business with Shoe Metro. I emailed Shoe Metro, and its response was that the department that handles those errors must do so in order the best they can in a timely manner. They obviously forgot their earlier response about correcting in 2-3 business days although over three weeks had passed since that time. I ignored all of the negative reviews and ended up being hoodwinked as well. Please do business elsewhere. Shoe Metro has no sense of customer service or professionalism.

I'm old costumer..buying maybe 3 years on shoemetro..really at last time i hawe a problem..but i mst say that i make mistake maybe hurry with my negative reviews because shoes that i ordered come quickly as i not expected ...thanks shoemetro for that ...i give them for stars ...

Very good experience with this online shoe store. I just received my Ugg Adirondack boots. They are beautiful and fit perfectly. They also arrived a lot sooner than I had anticipated. I was very happy with my online shopping experience with ShoeMetro and will shop here again!

I purchased a new pair of boots from Shoe Metro recently. I was unsure of the sizing (US to UK), but customer service could not be more helpful. My order arrived within a week! (International delivery) and everything was perfect. Furthermore the price of the boots was a massive saving compared to UK, and shipping was surprisingly reasonable. Highly recommend.