Shipt Tracking Order Status

Very rarely receive an order within the timeframe or even the day that it’s ordered. And then have to call customer service to request my delivery fee back. I wouldn’t care if it was running late because things happen but there should be an adjustment that if the items aren’t received within a window of scheduled time that the fee is waived. I order well in advance and tired of it.

After using Shipt for 6 years, one day I placed an order and it was canceled. I called customer service and they said they could not tell me why it was canceled - but they did tell me my account was suspended too. No reason. I contacted the payments department as instructed and no response. I called customer service back and emailed saying nobody had gotten back to me. Unreal that you are trying to use their service and you can't, for no reason. Everything on my end was paid for and I was a regular user of this service for 6 years but they lost my business.

Customer service is terrible! As a shopper I waited over 15 minutes to get connected while I had a timed order in process. Then I had to cancel an order because I'd never make it. I was also dinged for being late when it was the fault of Shipt not figuring it my problem. Pay is rotten, even with an occasional tip. People don't tip because they think we make over $16/hr because that's what Shipt advertises to the public. Not a well organized company.

Shipt offers a convenient grocery delivery service that saves time and effort. The app is easy to use and their shoppers are usually prompt and friendly. While prices can be slightly higher than in-store shopping the convenience factor make it worth it

Rebecca saved the day for me.She kept me informed from start to finish shopping for me at Target. Was fast and efficient.She is a top quality person who actually really,really cared that everything was perfect.I’m very grateful for the tough spot she got me out of.