ShipStation Tracking Order Status

They increased their prices and it’s a rip off, their customer service is non existent. Looking for a cheaper alternative, we barely make any profits and when we see our monthly subscription charge, it just eats into way too much profit for us. Their greedy / were looking to move somewhere cheaper or free if available.

Great platform, when it works. Have a technical issue? Good luck. Service quality and response times are completely unacceptable. Well, used to be acceptable when paying only $30.00/month but are now charging an additional $20.00/month to use our negotiated rates when we ship hundreds of parcels a month with your labels as well? Bye, Felicia

During the trial period, things were great. Platform seemed solid, service was great. Then the issues started. Multiple glitches impacting the UI but more crucially in imported data that impacted our sales. Support post-trial period is horrendous. No support tickets are able to get fixed by the front line service rep, everything is escalated. Once escalated, there's zero communication or resolution. We have tickets that are over 6 months old. "Account Reps" don't respond to email. Actively working to transition to another platform

Nearly four years after Amazon rolled out the Transparency program, ShipStation has yet to add this feature. Also, when using multiple workstations with ShipStation Connect, it's very unpredictable as to when it will print or not print.

Been using Shipstation integrated in several ecommerce websites and third party platforms and rarely have any issues but when we do their support staff is pretty fast at responding and taking care of any issues. I would definitely recommend them for your shipping software solution.