SharperImage Tracking Order Status

We ordered a roll-up piano for our children for Christmas, and two of the keys didn't work. We wanted to do an exchange but need to send the item back and then they will send a replacement 5-7 days after they receive it. The problem is that we ordered the piano so that we could travel with it on January 3rd. We explained this to the representative and asked them to waive express shipping. I spoke with a representative and thought she was sending a replacement -- turns out she wasn't. So now we need to pay for 1-day shipping in order to get the piano in time for our trip. They advertised free express shipping for the holidays but still charged for shipping and then provided cash back coupons to be used for merchandise. The problem is that we don't want any more of their merchandise, as the quality and customer service are both problematic. Seems like this company has really gone down hill.

I purchased a infrared heating pad and was very pleased at first. After about two months it stopped working. Contacted Sharper Image and they said to send it back and they would replace it. Received the replacement but when you turned it on it immediately cut off. Called Sharper Image and asked for a refund and was told no but I could have a store credit. I no longer trust this company and don’t want to purchase anything from them!

I bought the digital clock last year for Christmas it quite working in November. I ordered another one but they do not offer an extended plan so very pricey. not to happy

I made a mistake on my order and ordered a pillow case when I intended to order the pillow. I ordered 2 other items as well. The 2 items arrived and no pillow. I contacted customer service and they assured me the packages arrived. I took a picture of the packages (I had not opened them as they were the right shape and size of the items they were supposed to contain). And sent them. I called to follow up and was told they would resend the pillow. The next day I got an email informing me that it was actually my mistake (they were so nice they didn’t call it that!) but so that I was not inconvenienced, I could keep the pillowcase at no charge as a gift and they would refund 110% of the charge to apply to a reorder of the pillow. I called to go over this and the csr applied the discount and gave me free shipping on the pillow so it would arrive in time for the birthday. They went above and beyond offering the right solution when we thought it was their error and then when it was discovered it was mine the did even more! Would highly recommend this team!

It was truly a surprise when I received the power cord for my husband’s smartphone photo printer which I purchased from Sharper Image. After our puppy chewed through the power chord, I called customer service and a very friendly and helpful representative assisted me with my dilemma. I just needed another power chord for the printer. I was willing to pay for it but I wasn’t sure if they sold separate parts for their products. I received the power chord with no charge. I’ll definitely continue buying products from Sharper Image. Now that’s great customer service.