Sharefaith Tracking Order Status

I am sad to say that the service of this company makes it one of the worst I have ever dealt with. When we signed up we purchased the Complete Suite with streaming features. Those streaming features add $150 more a month to the package below it. We ended up not using the streaming app and now would like to downgrade our membership. Most companies allow this online. Not this one. I opened a ticket with billing on 11/8, 11/21, 12/8 and I have called twice, once in between each ticket opening. Nobody has contacted me. No emails, no phone calls. Fast forward to today. I call to speak to somebody. When I get a rep on the phone he gives me the same "I'll open a ticket and someone will call you" nonsense the last two agents gave me. This time I asked to speak to a Supervisor. He put me on hold for about 5 minutes and then popped back on and said one wasn't available and he would have them call me. Again, frustrated, I *kindly* explained that I was aggravated and did not trust that I would be called back and asked for a direct phone number. I explained that I would need to talk to somebody today or I would be cancelling my subscription. He said, "Well, you can certainly do that" and then HE HUNG UP ON ME. There is nothing Christian about this company other than the people who they are mistreating. Run away as fast as you can!

Everything was wonderful until we tried to cancel the annual subscription. Our small church just lost $540 in a fee that they will not refund.

Do not use this organization. Understand, the comments below are our experience which has been horrific. They changed their identity for the charges to our bank and it took forever to find out it was them. It is as though they are trying to hide all of the extra charges/fees. We canceled our account but they are still charging our bank twice a month. To me they seem to be the most dishonest, lying, deceptive, and manipulative organization we have ever had to deal with as a church. Maybe others have had good experiences but not us.

Good products but poor support services. Our church has used their services for a long time but if you run into issues, it's a challenge to get help from their customer service. The phone call holds are quite long and if you choose the option to get a call back when it's your turn, good luck. I called Friday morning and waited all day Friday, I didn't get a call back.

I really suggest if you guys had a wordpress platform as well.