Serta Tracking Order Status

The delivery service they contracted (RXO) is terrible. In a different order with another company, RXO never delivered my furniture and I had to go to the store myself and pick it up or wait another month. So when I saw that Serta was also using RXO, I was concerned. Sure enough, I've been waiting 6 hours and have made multiple calls to RXO. They keep assuring me the team is on its way, but it's now 9pm and they are not here. Nor are they responding. I would call Serta and cancel my order at this point, but they're now closed. I will cancel on Monday though, and I will never buy from Serta again. I realize this mess is ultimately RXO's responsibility, but Serta chooses to use a delivery service that's utterly unreliable and it's unacceptable to keep people waiting like this.

I had to return a mattress within the 120-days trial period. Customer service was excellent. I got a response as soon as I e-mailed requesting a return. Customer service arranged for the mattress to be picked up at my convenience. The persons who picked up the mattress were courteous and efficient.

I have been using a Serta for over 6 months. I love the quality but for some reason I’ve been waking up with my back hurting. I’m hoping this is just a result of a new mattress and will go away.

I love serta one of the best Mattress I've ever bought it's time for a new one but I do not think I will be buying from them unless they have a great sale. serta is very expensive but worth the good sleep my family and i endured. customers service can be worked on but other than those two issue they're great!

I am a matterace freak, i own small Aparthotel and for me comfortable sleep and matterace quality is priority not only for myself but for my guests too, I was looking for the best matterace for years and i was not sattisfied untill i met Serta matteraces which are more then perfect or almost more than perfect..